Honors the company that best adapted to the changing business environment throughout 2020, by creating new value, exceeding customer and employee support, and evolving with the rapid shift in environment.

Judges will be looking for:

• Did the company exceed customer expectations throughout 2020?
• Did the company take a unique approach to attracting new customers and increasing profits?
• How well did the company adapt to support Employees throughout 2020?
• How well did the company adapt to the rapidly shifting 2020 environment?
• How well did the company create new value for customers throughout 2020?

Recognizes the company, tool, platform, or service that has gone above and beyond to help customers adopt their solution effectively with superior customer service and support, during the time of COVID-19. Methods of customer service and support include help- desk services, live chat, social media tools, and any training/learning that is included in the purchase of the solution. Note that it is helpful to provide solution access to the judges during the review period for this category as well as detailed explanations of support.

Judges will be looking for:

• Customer Satisfaction- How satisfied are educators with the customer service they receive from the company?
• Does the Company offer a well-crafted customer service program with demonstrated outstanding customer support?
• How easy is it for users to obtain answers to their own answers (i.e. FAQs, videos, forum)?
• Response Time - How quickly does the company reply to emails and live chats? What are the wait times when calling?  How quickly is the issue resolved?
• Technical - What level of technical

Recognizes the tool, platform, or service that has gone above and beyond to help educators adopt their solution effectively with superior customer service and support, during the time of COVID-19. Methods of customer service and support include help-desk services, live chat, social media tools, and any training/learning that is included in the purchase of the solution. Note that it is helpful to provide solution access to the judges during the review period for this category as well as detailed explanations of support.

Judges will be looking for:

• Companies that deploy a well-crafted customer service program with demonstrated outstanding customer support.
• Customer Satisfaction- According to surveys and feedback, how satisfied are educators with the customer service they receive from the company?
• Issue resolution- When an educator reports a confirmable issue with the solution, how often and how quickly is the issue rectified? 
• Quality of Self-Serve Help Materials- What does the company provide for an educator or administrator to get their own answers (i.e. FAQs, videos, forum)
• Quality of Support– Does the educator have an excellent experience when contacting customer service? Were they able to get a person to reply, and was that person friendly and knowledgeable?
• Response Times for Support Inquiries- How quickly does the company reply to emails and live chats? What are the wait times when calling?  
• Technical Troubleshooting- What level of technical assistance is provided to educators?

Recognizes the best education technology product that supports remote learning in a (post) COVID-19 world. This includes all asynchronous and synchronous learning applications, learning management systems network services, hardware, and school administrative applications.

Judges will be looking for:

• How well did the product continue to support distance learning throughout the pandemic? 
• How well did the product help facilitate the school’s transition to distance learning?
• How well did the product help the school address equity issues during that transition?
• How well did the product offer any unique solutions that made the transition easier?
• How well did the product respond to the transition to distance learning in Spring 2020?

Recognizes the company, school, tool, platform, program or service that has gone above and beyond to positively impact the education, health and wellbeing of the students during the time of COVID-19.

Judges will be looking for:

• Were there measurable long-term changes and/or benefits from the response?
• How effective was the response? Support with examples.
• How well did the response benefit learners and on what scale? Provide detailed examples.
• How did the nominee go above and beyond for students? What were the details involved and how was it implemented?