"People don't want to be marketed to; they want to be communicated with." As I look back on my notes from SIPA 2020, that quote from Jeson Jackson, marketing and customer experience manager, Education Week, stands out. Because even though so much of what we are doing continues to be in response to the pandemic, there will be a carry over of successful ideas and methods.

"Two months ago, we asked, 'Where do we go from here?'" said Caysey Welton, content director, Folio:, Access Intelligence. "The pandemic will have long-lasting impact. It will be important to have conversations with your audience. Those who have diverse portfolios, have managed cash well, have good digital DNA and are nimble and creative with product offerings will do well. You can't rely on too few products. Legacy products will go on but we should probably lessen our dependence on them. Look at your data."   One common theme during SIPA 2020 this week was the increased need for products. "Continue realigning your product portfolio with the client input that you get," suggested Krystle Kopacz, CEO of Revmade. Because many publishers relied on events, the need for products and the revenue they can bring is crucial now. As Welton said, data could be the new buzzword.   Elizabeth Petersen of Simplify Compliance stressed the need for a diverse revenu ...

"People don't want to be marketed to; they want to be communicated with." As I look over my notes for today's again-excellent SIPA 2020 Day 2 sessions, that quote from Jeson Jackson, audience development manager, Education Week, stood out. Because even though so much of what we are doing now is in response to the pandemic, there will be a carry over of successful ideas and methods.   And that will be one of them. If a theater I like simply asks me to buy a 2021 subscription, I might hesitate. But if they communicate with me and engage me in a conversation between four or five of their diverse actors and directors for next year, I'm probably in.   Day 2 keynote speaker, Krystle Kopacz, CEO of Revmade, talked about "echoes for the long term" that she is hearing now. "Overall what I'm seeing is we're heading to some type of reordering. How can we be more important to buyers so we're not cut off? In my mi ...