Posts Under: Debra Walton

What Customer Satisfaction Ratings Told Thomson Reuters

"A big part of our customer experience is about digital so we want to be able to use the power of the enterprise to innovate [there]," said Debra Walton, global managing director, customer proposition, financial & risk, Thomson Reuters, in a keynote talk at our BIMS event in Fort Lauderdale in November. (Watch it here.)


Day 1 of BIMS Focuses on Culture, Disruption and the Customer

“My job is making sure the customer is at the heart of everything we’re doing across all our initiatives,” Robyn Duda, VP of brand strategy & experience design for event-giant UBM, told us Monday on Day 1 of SIIA’s Business Information & Media Summit (BIMS) here in warm and friendly Fort Lauderdale, where winds of change swirled outside and in. That means focusing on instant gratification, Duda said. “It’s the biggest disruptor we have in business now, especially in B2B.” After describing her own such coming-out party with House of Cards—“The next one starts automatically in 20 seconds! I watched every episode in a week.”—Duda said, “that’s the expectation of society now. ‘I want it now. I can do it now. I can watch it now. I can eat it now.’ That has been B2C but it has transformed to the B2B side too now.” In this cruise-ship driven locale, a few themes clearly floated to ...


Keynotes Announced for 2017 Business Information & Media Summit (BIMS)

World-class speakers offering insights into cutting edge strategies, enhancing company valuations and the coming changes that artificial intelligence will have on the media and information industry will headline the 2017 Business Information & Media Summit, hosted by Connectiv, SIPA and InfoCommerce Group, Nov. 13-Nov. 15 in Ft. Lauderdale.