I was speaking Friday with a new member, Dan Grech, founder and lead instructor of BizHack Academy—we'll publish a Q&A with him soon; he's an interesting guy. I liked a lot of what he told me, but two things stood out.

In speaking last week with Michelle Godwin, head of enterprise sales for London-based Incisive Media, the biggest takeaway is their commitment to face-face communication—both in holding on-site product how-tos, and especially in challenging sales people to schedule five face-to-face meetings a week.